FAQ and Terms of Service

Our privacy policy

When you purchase a Pattern Chest offer, or when you sign up for our free mailing list, we record your email address on our server. We never use your address except to contact you about your specific purchase. We contact mailing-list users only to announce new offers.


Getting your bundle

After your purchase, we'll email you a link to your own custom-created download page. The link may take a few minutes to arrive, depending on how long your payment gateway takes to confirm your purchase.

The download page, your Pattern Cabinet, has links to all individual patterns you purchased. Each pattern is a downloadable digital .PDF (Portable Document Format) file. You can visit your download page at any time, even after the bundle offer ends. You can also make local backup copies of your files and move them around to all your reading devices. You can download your files as many times as you want, whenever you want. Your files never expire. Feel free to make local backups.

IMPORTANT: Please add the Pattern Chest email address, webmaster@patternchest.com, to your approved sender list, and check your spam filter to make sure our mail wasn't stopped by mistake.


How do I create an account?

If you haven't yet purchased one of our offers, relax! You don't need to create an account. Each account gathers the files from all the customer's past purchases in one location. If you haven't bought anything yet, there's nothing to gather.

Once you purchase one of our offers, just follow the download link we email you. It leads to a log-in page that asks you to enter your email address and password. This doubles as the account creation page. Enter the email address you used to purchase the offer, then create a password. Click the button, and you've created your account.


Not seeing the payment gateway buttons?

The Pattern Chest accepts payments via PayPal and Amazon Payments. If you don't see the buttons for these two gateways, please disable any ad-blockers or privacy-protection browser plugins for this site, especially Privacy Badger. Then (assuming you're not viewing the site on your phone), hold down the Shift key and click the browser's Refresh button. Shift + Refresh tells your browser to fetch fresh copies of anything it has cached locally.

You can also try visiting this site in a private ("incognito") tab, which often disables the interfering plugins.


How do I change my password?

If you're already logged in, click the three-line "hamburger" menu symbol in the upper right corner of this page, then select "My Account." On that settings page you can update everything we know about you.

If you're not logged in, visit one of your Pattern Cabinet download pages. At the login screen, click the red text "I forgot my password." That will prompt our system to send you through the password-reset routine.


Gifts

Unfortunately we have no way to sell an offer as a gift. But you could log out from your current session, then purchase an offer using your intended recipient's email address. We'll send the download link to that address.


Downloading your files

Q: Can you provide a single link on my download page that lets me download all the files at once?

A: We hope to provide that ability later this year!


Bonus titles

If you paid more than the threshold price for your Pattern Chest as of the time of purchase, you receive not only the Starter Collection, but also a Bonus Collection of additional patterns. All your patterns are available on your Pattern Cabinet download page.


Charities

If you'd like to assign the charitable portion of your Pattern Chest payment to the contributors instead of to the designated charity, email us: webmaster@patternchest.com. Let us know how much you paid and we'll arrange your payment accordingly.


Refunds

If you're unsatisfied with your Pattern Chest purchase for any reason, email webmaster@patternchest.com within seven (7) days of your purchase and we'll issue you a full refund, no questions asked. Please include the date of your order, the payment gateway you used, and the email address you gave us.


A note to Gmail users

Gmail divides your inbox into three separate categories: Primary, Social, and Promotions. Are you on our mailing list? If so, you can make sure you don't miss our mailings by clicking the Promotions tab. Right-click any Pattern Chest message and select 'Move to tab > Primary' OR drag the message to the Primary tab. Gmail will prompt you: "The conversation has been moved to 'Primary.' Do this for future messages from webmaster@patternchest.com" Click "Yes."

Spread the word!

Tell your fellow crafter about the Pattern Chest